Another Option for Fitbit Repair and Support Here’s what to know before sending it in: You get a warranty that covers everyday wear-and-tear damage: One year from the date you bought it, but 45 days is the limit on the return period. This means, should your tracker fail as a result of use well within the range of normal wear and tear, you can have it fixed or replaced at no cost to you.Fitbit Repair (ad) This type of warranty does not, however, typically cover issues caused through misuse or if the damage is from an external source.
Apart from the hardware, users also run into problems with the Fitbit app and website dashboard. Unfortunately, the warranty does not normally cover these issues. The most common problems when it comes to the app include everything from being unable to sync the device, difficulties logging in and even problems with connecting the smartwatch. Users are advised to power cycle, clear app cache, or reinstall if they encounter these problems. If these steps do not fix the issue, it is best to contact Fitbit support.
If you’re also seeking repairs outside warranty or for non-warranty repairs, Fitbit says it offers customer support. Fitbit says that if your device is still in warranty and you’re experiencing the issue, reach out to its customer service team for repair or if an option exists, potential costs outside of warranty.
