Availability of DIRECTV Customer Service Like any other, customer support is offered by phone and it is how customers can get some help. The best number to contact customer service is 1-800-531-5000 for around-the-clock help with questions about your account, billing and technical support. Nonetheless, dedicated billing and account support officers are on standby every day from 8 AM to 12 AM EST whereas technical support operates all the time.
DIRECTV National Accounts customers have their own line—the number is 800-496 for help1.customer service (ad)
Key Points:
All-time support: You can mail them for your general inquiry, and tech panel is at service 24/7.
Support: 8 AM to 12 AM ESTutilization billing hours.
National Accounts: (If you are a national account holder, there is also a special line to call.)
Providing this level of predictability creates a self-service lifeline for customers seeking technical help ASAP or just with questions about billing.
In general, the multiple customer service options of DIRECTV are praiseworthy though a bit more precision regarding the correct hours can delight the customers.
