Swarovski repair and replacement service Swarovski offers a very complete warranty policy for repairs and replacements, attending to customer demand. Following are the main areas related to their repair services:
Warranty Coverage
Warranty: Swarovski’s warranty covers under-normal use material and manufacturing defects by howtodothings. Items found to be defective during this time can generally be repaired or replaced free of charge, as long the product is an authorized item and was not stolen13.repair (ad)
IST: Warranty may extend up to 2 years for jewelry and accessories, except any warranty extensions or three (3) year extended Swarovski Created Diamonds Corporation’s Content Protection Ap usecence period. That allows customers enough time to correct everything, should there be any issues24.
Repair Process
Name of Claim: Damaged goods must be presented to an authorized Swarovski retailer with sales receipt for repair. Store will be handling in judging the product and arrange repair process23
Availability of Replacement Parts: The availability (or possibility) to repair the product, preserving its original functionality In the case that a product is considered to be irreparable Swarovski may instead provide an exchange for same free13.
Additional Considerations
Key Exclusions: The warranty does not cover damages due to accidents, abuse or wear and tear. Also, the proof of such sale should be kept by customers as evidence for any warranty claims34.
Repair Costs: Items which cannot be covered under warranty or have damage Swarovski does not consider to rise to the level of a defect may still can repaired by swarowski at the expence dof customers (customer will bd informed about these changes before hand) 12.
In other words, the Swarovski repair services exist to keep in line with their products’ quality and supply much-needed help for any malfunctions that a customer might face while using it normally.
