AT&T Refund Policies Explained It is important that you know the refund policy of AT & T before returning anything, whether or not your account has been canceled. Au programme :
Active Account Eligibility for Refunds
As a current AT&T customer, if you happen to have overpaid on your account and are left with a credit balance, then the company will be able to apply this existing credit towards your next bill. If you want a refund instead, YOU HAVE TO REQUEST IT from AT&T by calling 800.288.2020 or hitting up an in-store rep11
Refund Processing Timeline
Money Back: No automatic refunds, the AT&T refund policy is not to process any money back for 14 days if check has been used as payment. This hold applies to electronic bank drafts and checks2. If you want to hurry the process along, you can supply a bank statement showing that your payment has cleared (which will cause this hold to be bypassed).
Canceled Account Refund Process
AT&T says refunds usually take up to 45 days for a customer who has canceled his or her account. Waiting up to 60 days is however advised before following if the refund has not been received12. The reason you must wait the seven weeks is that it gives AT&T to make any adjustments on your account.AT&T Refund (ad)
Methods of Refund Issuance
How you get your refund will depend on how you made payment in the first place:
Credit/Dedebit Card — Refunded back to the original card used.
Both Payroll and Electronic Payments: bank details confirmation
Check Payments: May require additional forms2.
Additional Considerations
If refunds are not receiving in a timely manner or when they relatively should otherwise, employees can look into consumer arbitration which provides an impartial examination of the matter1.
In general, this knowledge will help you with the process of getting your money back at AT&T.