How the Louis Vuitton Repair Policy Works As shocking as this might be for some of you, Louis Vuitton does not offer a lifetime warranty on any of their items, including wallets and handbags. Instead, the brand offers a warranty program that covers manufacturing defects and not wear and tear. This means for manufacturing errors14 like loosened stitching or a broken hardware, customers can get free repairs.
Louis Vuitton deals with other than manufacturing defects repair situations on a case-to-case basis. This is defined as damage that occurs while the item is being used such as wear and tear and abuse, during normal use by a consumer15; therefore even though we try to repair it factory it may not be covered or you might even get alternative solutions from stores decided by a sales associate14.
When your product needs to be repaired: The process starts with, visiting a Louis Vuitton store or availing of their online repair service. This can be done in the LV app, by customers who will then have a consultation with a Care Expert who judges the item and they are given a quote for repair23. This service is only available for leather goods and accessories, but unfortunately not for clothes or some other categories23.
So, to help summarize this info once and for all, at Louis Vuitton — materials used are of the highest quality possible (and reinforced with additional padding during manufacturing), but no formal lifetime guarantee is offered. The brand rather sets its eyes on an effective restoration tailored to every situation for the convenience of clients.louis vuitton warranty (ad) 15
